Will Ketcup.com register my domain name for me?
Currently no. However, you may register for a domain name at 1and1.com
Our company purchases all of our domains through this service. They are the cheapest price we have found at only 5.99 a year for domain
registration. Right now they are offering .info domain names for free.
Can you upgrade to another plan?
Yes you can upgrade
anytime you want to another plan.
Does Ketcup.com accepts international domains?
Yes, we are able to host domain names from any country around the world.
What kind of support does Ketcup.com offer?
We encourage our customers to send us a support request email via our CONTACT section. Email support is around-the-clock with technical emergencies being addressed first and support issues handled in the order they are received.
Please Note: We provide technical support for hosting issues only - we cannot provide help with HTML syntax, Web site design, CGI programming problems, database architecture or other issues not directly related to the hosting services we provide. However please drop a questions to us at CONTACT section if you encounter any problem where you think our help is needed.
How long does it takes to set up an account?
Ketup.com will have your account up within 15 minutes to 3 hours, depending on how many order we receive at the moment. You will receive an email once your account has been set up.
How do I transfer my domain to Ketcup.com?
You can initiate the process by logging into your domain registrar account and redirecting your name server to our name server.
Please refer to the activation email for details.
If you are unable to change your domain or have no technical knowledge of how to do so, please contact our support team and we will get it done on your behalf. Once the name sever has been redirected, your domain name would be able to retrieve data from our server within 24-72 hours.
Where is my upload directory?
For HTML files: mainwebsite_html OR /var/www/html
For CGI files: mainwebsite_cgi OR /var/www/cgi
How to upload via FTP?
Please use the info below:
ftp.yourdomain.com
User ID: username@yourdomain.com
Password: your_password
How to upload via Frontpage Extensions?
Publish Location: http://yourdomain.com
User ID: username
Password: your_password
REMEMBER, to publish with Frontpage, you have to wait untill your domain are propagrate 100% to retreive data from our name server. Please allow 24-48 hours to upload/publish after you have made changes to your domain registrar to use our name server.
Email Settings?
You should use the following information when picking up you email program from this domain name:
POP3 Hostname: mail.yourdomain.com
SMTP hostname: mail.yourdomain.com
username: youremail@yourdomain.com
password: your_password
REMEMBER, if you are using Outlook Express as your email client, make sure 'My Server Requires Authentication' options are enabled, otherwise you won't be able to sent email using your SMTP relay.
How To SSH?
Please use the info below:
login: username#yourdomain.com
password: your_password
I have create user through my Control Panel, how can I view their website?
http://yourdomain.com/~username
OSCommerce Shopping Cart
If you need a free shopping cart, we can install OSCommerce for you at no charge on your request, but remember, we only do the installations. If you need custom or any additional features it have to be address to OSCommere community.
If you still encounter problems and need a hand, please email us through CONTACT section and we are happy to help you
